T375 Access Services Overview
Description: This two-day seminar is designed to provide a comprehensive, interactive overview of the local, switched and special access telecommunications network. The major thrust of the seminar is to describe in a panoramic view the divested telephony environment and how the pieces fit together.
Learning Objectives:
 Better understand the makeup of the telephony network and operations.
Broaden their grasp of the ever-growing telecommunications terminology.
Gain a better understanding of the connectivity of the local, switched and special access offerings.
Better understand the ordering, provisioning and billing segments related to switched and special access services.
Have a better understanding of the various evolving/emerging technology offerings.
Acquire knowledge for application to their working environment.
Who should attend: Anyone using access services or involved in access service provisioning, planning, implementation,
marketing, customer service, and operations.
Course Duration: 2 days
Prerequisites: None
COURSE OUTLINE
Section 1:
Evolution of the Telecommunications Network
1.1 Beginning of Telephony
1.2 Manual Centralized Switching
1.3 Advent of Trunks
1.4 Automatic Central Offices are Born
1.5 Host/Remote Switching Configuration
1.6 Tandem Switching
1.7 Trunk Types and Uses
1.8 Common Language Trunk Designation
1.9 Public Switched Telephone Network and Private Network
1.10 Pre-Divestiture Revenue Sharing
1.11 Types of Calls
1.12 Numbering Plan
1.13 Telephone Company Operations
1.14 FCC and State Regulatory Agencies
1.15 Terminology
1.16 Summary of Key Concepts
Section 2:
Switched Access
2.1 Modified Final Judgment (MFJ)
2.2 Breakup of the Bell System
2.3 Local Access Transport Areas (LATAs)
2.4 Switched Access Network Configuration
2.5 Feature Groups
2.6 Equal Access
2.7 Access Charges / Rate Elements
2.8 Local Transport Restructure
2.9 Expanded Interconnection Collocation
2.10 800/888/877/866 and 900 Access Services
2.11 Directory Assistance
2.12 Meet Point Billing (MPB) & Transit Billing
2.13 Cellular Service
2.14 Personal Communications Services (PCS)
2.15 Tariffs
2.16 Terminology
2.17 Summary of Key Concepts
Section 3:
Special Access
3.1 The Private Line and/or Special Access Thinker
3.2 Service Descriptions
3.3 Service Names
3.4 Service Examples
3.5 Service Configurations
3.6 Jurisdictional Offerings
3.7 Rate Elements and Charges
3.8 Network Channel / Network Channel Interface (NC/NCI) Codes
3.9 Digital Hierarchy
3.10 Multiplexing/Hubbing/Bridging
3.11 WATS Access Lines (WALs) / Dedicated Access Lines (DALs)
3.12 Feature Group A
3.13 IntraLATA Foreign Exchange (FX)
3.14 Terminology
3.15 Summary of Key Concepts
Section 4:
Ordering, Provisioning and Billing
4.1 The Ordering of Access Services
4.2 The Ordering and Billing Forum (OBF)
4.3 Access Service Request (ASR)
4.4 Access Service Order Guidelines (ASOG)
4.5 Interchange Customer Service Center (ICSC)
4.6 ASR Mechanized Systems
4.7 Service Orders/Service Order Process
4.8 Billing of Access
4.9 An Evolving Telephony Tour
4.9.1 Winds of Competition
4.9.2 Local Interconnection
4.9.3 Local Number Portability
4.9.4 Universal Service Reform
4.9.5 Merge-a-Mania
4.9.6 One Stop Shopping
4.9.7 Data Network Technologies
4.10 Terminology
4.11 Summary of Key Concepts
Section 5:
Supporting Handouts
5.1 Access Service Request (ASR) Service-specific Forms
5.2 Informational Resources
5.3 Opportunity Responses
Section 6:
Acronyms and Glossary
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