T305 VoIP Training for the
Service Provider Staff
Description: A course designed for service provider staff and managers
who are involved in the planning, implementation, marketing, customer
care, and operations of VoIP services.
Who should attend: Anyone who are involved in planning, implementation,
marketing, customer service, and operations of VoIP services.
Course Duration: 2 days
Prerequisites: None
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COURSE OUTLINE
Section 1:
OVERVIEW: WHY SERVICE PROVIDERS AND CARRIERS ARE MOVING TO VoIP
Section 2:
TELEPHONY BASICS
2.1 PUBLIC SWITCHED TELEPHONE
NETWORK (PSTN)
2.2 CIRCUIT SWITCHED VERSUS PACKET SWITCHED NETWORKS: INTRODUCTION
2.3 DIGITAL VERSUS ANALOG
2.4 VOICE ENCODING AND CODECs
2.5 VOICE COMMUNICATIONS SIGNALLING
2.5.1 SS7
2.5.2 Q.931
2.6 TRADITIONAL PSTN NETWORK
IMPLEMENTATION
Section 3:
VoIP BASICS
3.1 CIRCUIT SWITCHED VERSUS PACKET SWITCHED NETWORKS
3.1.1 Voice Compression
3.1.2 Silence Suppression
3.2 IP-BASED PACKET SWITCHING
3.2.1 Internet Protocol (IP)
3.2.2 Transmission Control Protocol (TCP)
3.2.3 User Datagram Protocol (UDP)
3.3 VOICE OVER IP
3.3.1 Voice encoding for VoIP and CODECs
3.3.2 Real Time Transport Protocol (RTP)
3.3.3 Real-time Control Protocol (RTCP)
3.3.4 Real-time Streaming Protocol (RTSP)
3.4 VoIP SIGNALLING
3.4.1 SIP
3.4.2 H.323
3.4.3 MGCP, Megaco, Sigtran, SCTP
3.5 INTEROPERABILITY WITH THE PSTN AND CELLULAR NETWORKS
Section 4:
VOICE QUALITY AND QoS ISSUES
4.1 QUALITY OF SERVICE
(QoS)
4.2 QoS ISSUES
4.2.1 Delay, Jitter, Packet loss, errors
4.3 QoS MANAGEMENT
4.3.1 Bandwidth management
4.3.2 Traffic policing
4.3.3 Traffic shaping
4.3.4 Integrated Services (Int Serv)
4.3.5 Differentiated Services (DiffServ)
4.3.6 Resource Reservation Protocol (RSVP)
4.3.7 Common Open Policy Server (COPS)
4.3.8 Multi-Protocol Label Switching (MPLS)
4.3.9 Asynchronous Transfer Mode (ATM)
Section 5:
VoIP OAM&P
5.1 OPERATIONS, ADMINISTRATION, MANAGEMENT, AND PROVISIONING ISSUES
5.2 SERVICE LEVEL AGREEMENTS (SLA)
5.3 NETWORK MANAGEMENT FUNCTIONS
5.4 VoIP OPERATION SUPPORT SYSTEMS (OSS)
5.5 NETWORK SECURITY
5.6 USER ACCESS AND AUTHENTICATION
Section 6:
VoIP SERVICES
6.1 OVERVIEW OF SERVICE OFFERINGS
6.2 MARKET SEGMENTS
6.3 CUSTOMER CARE
6.4 PRICING
6.5 SERVICE DELIVERY
6.6 CASE STUDIES
Section 7:
FUTURE TRENDS AND WRAP-UP
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