Course Outline

Training Overview

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Telecom Overview

T101 Introduction to Telecommunications for the
Service Provider Staff

Description: A course designed for service provider staff who need a solid foundation in the fundamentals of telecommuncations.

Who should attend: Anyone who are involved in planning, implementation, marketing, customer service, and operations of telecommunications services.

Course Duration: 2 days

Prerequisites: None

COURSE OUTLINE

Section 1:
INTRODUCTION TO TELEPHONY AND VOICE COMMUNICATIONS
1.1 WHAT IS TELEPHONY?
1.2 SHORT HISTORY: STARTING WITH ALEXANDER G. BELL
1.3 THE PLAIN OLD TELEPHONE SERVICE (POTS)
1.4 THE PUBLIC SWITCHED TELEPHONE NETWORK (PSTN)
1.5 LOCAL VOICE SERVICES
1.6 LONG DISTANCE VOICE SERVICES
1.7 THE TELEPHONE COMPANIES
1.7.1 Local Exchange Carriers (LEC)
1.7.2 Long Distance Carriers (IXC)
1.7.3 Other Service Providers

Section 2:
TECHNOLOGY
2.1 TRANSMITTING AND RECEIVING VOICE COMMUNICATIONS
2.1.1 Analog Transmission
2.1.2 Digital Transmission
2.1.3 Analog to Digital Conversion
2.2 PHYSICAL MEDIA
2.2.1 Twisted Pair
2.2.2 Fiber Optics
2.2.3 Wireless (Microwave, Cellular, Satellite)
2.2.4 Coaxial cable
2.3 HOW VOICE IS CARRIED ON A TELEPHONE NETWORK
2.3.1 Local Access
2.3.2 Trunks and Backbones
2.3.3 Digital Hierarchy (DS1, DS3, E1, E3, SONET, SDH)
2.3.4 Wave Division Multiplexing (WDM)
2.3.5 Cellular and PCS Networks
2.3.6 Cable Networks
2.3.7 Voice over IP (VoIP) Networks
2.4. HOW A CALL IS MADE
2.4.1 Signalling
2.4.2 SS7
2.5 VOICE QUALITY
2.5.1 Problems such as Echo, Volume, Pitch, Clipping
2.5.2 How Voice Quality is Measured
2.5.3 How Voice Quality is Maximized

Section 3:
DELIVERING VOICE SERVICES
3.1 PSTN REVISITED
3.1.1 HISTORY: Modified Final Judgment (MFJ) and the
Telecom Act of 1996
3.1.2 LATAs
3.1.3 Current Developments in Regulation
3.2 PRIVATE NETWORKS
3.2.1 Virtual Private Networks (VPN)
3.2.2 Private Branch Exchanges (PBX)
3.3.3 Centrex

Section 4:
INTRODUCTION TO DATA COMMUNICATIONS
4.1 WHAT IS DATA COMMUNICATIONS?
4.2 HOW DATA IS TRANSMITTED AND RECEIVED
4.2.1 Binary, Bits, and Bytes
4.2.2 Synchronous versus Asynchronous
4.2.3 Packets
4.3 DATA COMMUNICATION PROTOCOLS AND STANDARDS
4.3.1 ISO OSI 7-Layer Model and Standards Bodies
4.3.2 Frame Relay
4.3.3 Ayschronous Transfer Mode (ATM)
4.3.4 Multi-Protocol Label Switching (MPLS)
4.3.5 Ethernet, Fast Ethernet, Gigabit Ethernet
4.3.6 Internet Protocol (IP)
4.4. DATA NETWORKS
4.4.1 Local Area Networks
4.4.2 Wide Area Networks
4.4.3 Switches and Routers
4.5 IP NETWORK
4.5.1 Private IP Networks
4.5.2 The Internet: A Public IP Network
4.5.3 Domains
4.6 ACCESS TECHNOLOGIES
4.6.1 Digital Subscriber Line (DSL)
4.6.2 Cable Modem
4.6.3 Analog Modem
4.6.4 T1 and other digital carrier
4.6.5 Optical access
4.6.6 Wireless access (802.11, cellular, satellite)
4.6 APPLICATIONS
4.6.1 Fax
4.6.2 Email
4.6.3 File Transfer
4.6.4 Web
4.6.5 E-Commerce
4.7 CONVERGENCE
4.7.1 Voice as Data: Voice over IP
4.7.2 Voice over ATM and Voice over Frame Relay
4.7.3 Data on Cellular Networks: 3G and beyond
4.7.4 Video, Video Conferencing, and Video-on-Demand

Section 5:
FUTURE TRENDS AND WRAP-UP

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